Currently, we are only shipping in the United States.

We aim to process orders within 3 business days.  You will be notified via email with tracking information.

We do not refund back to your original method of payment.  Credit will be applied for the amount paid for the item on your customer account.

When making a return, please include the original packing slip and any notes as to why it is being returned. Returned merchandise must be unworn and unwashed.  Items that appear worn, have stains, or any smells will not be accepted.  

Mail returns to:

Styled by Serena

ATTN: Returns

7244 Terregles Drive

Raleigh, NC 27617

Items may be returned for Styled credit ONLY and must be postmarked within 7 days from the confirmed delivery date to be eligible for return.

Items returned to us after 7 days will not be accepted and your account will not be credited, nor will it be shipped back to you.  If you have any questions regarding your return, please contact our Styled team at info@styledbyserena.com

The customer is responsible for all return shipping costs and we recommend using a shipping method that provides a tracking number for your reference.  Please allow our Styled team 3-5 business days to receive your return and process your Styled credit. Your credit will automatically be applied towards your next purchase and your balance can be found by logging into your account at www.styledbyserena.com.

Yes.  The following items are all FINAL SALE and cannot be exchanged: Jewelry , Candles, Sale items, Last chance items, Flash sales, Deals of the day, and any purchase using a coupon code.

Please see our FAQ on EXCHANGES.

We do our very best to ensure the quality of the items we send to you! If you have received an item with any problems (different size or color than ordered) or defects, please contact our Styled team at info@styledbyserena.com within 5 days to inform us of the issue before returning the item.  If we are not notified within 5 days of receiving the item, then it will no longer qualify for a return or replacement.  You must include a photo of the damage / defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Please note exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. This situation does not qualify as a defect therefore, only account credit will be given.

Items must be postmarked within 7 days of confirmed delivery date to be eligible for an exchange. 

Yes.  The following items are all FINAL SALE and cannot be exchanged: Jewelry , Candles, Sale items, Last chance items, Flash sales, Deals of the day, and any purchase using a coupon code.

Please include your original packing slip detailing what you would like to exchange for, including size and color.  In the event we do not have what you are requesting available, you will be notified via email and Styled credit will be applied to your account.

Merchandise returned for an exchange must be unworn and unwashed. Items that appear worn, have stains, or any smells will not be accepted for an exchange and will not be sent back to you.  

Mail returns to:

Styled by Serena

ATTN: Returns

7244 Terregles Drive

Raleigh, NC 27617

We recommend purchasing the correct size of the desired item, and then shipping back the returned product within the 7 days so that you do not miss out on that item since we have limited quantities!  

Our team is available to assist with size recommendations, simply email us at info@styledbyserena.com

Customers are responsible for all exchange shipping costs.

If you are unsure which style package to purchase, please schedule a Discovery Call with Serena where she will guide you to the best package to fit your needs.

We currently do not have any items in plus sizes.  However, it is our plan to carry these sizes, when the opportunity presents itself.

We offer several discounts for the following: Military, Ministry, Teacher

Email us your discount request with verification.

We send out promo codes several times a year to our email subscribers and Styled Rewards members.   Make sure you are on one of these email lists.